SERVICE DESK MANAGEMENT

IBM Control Desk provides automated service management to optimize IT service times and deliver a measurable service.

SERVICE DESK MANAGEMENT

What can you do with Service Desk Management?

  • With the Service Catalog, you can easily open a problem log.
  • With the Self Service menu for users, you can easily follow the opened records.
  • Quickly respond to problems with Service Desk management.
  • Manage your change and analyze the impact of changes in your IT inventory in advance.
  • Integrated with ITIL processes with Service Request,Event and Problem management.